WEBSITE RETURNS POLICY
In accordance with UK distance selling regulations, you have the right to cancel your order within 7 working days following delivery of your order and, if necessary, return the goods to us for a full refund. You must notify us in writing during this period of your intention to cancel by email. Should you wish to cancel your order, any goods supplied must be returned within 7 days of your notice to cancel. Providing the goods are returned in original condition with all packaging you will receive a full refund. All returns are the responsibility of the customer until received by ourselves.
We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation.
Please email us, where you will be given a Return's Number which must accompany your return item to:
The Grease Monkeys
St Clements Road
FAULTY OR WRONG ITEM
If the item you received is faulty or is not what you originally ordered, please e-mail firstname.lastname@example.org quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
Please allow 1 working day from receipt of a return for us to process a refund. Once a refund is processed you will receive an email confirming this (the email will be sent to the same email address as your order confirmation email was sent). After receiving the return confirmation email, please allow a further 3-10 working days for the refund to be credited to your account.